Ping 9999 server offline trouble

  • hey guys,

    some friends of mine are having trouble to join our server. They can find it via the launcher but for them the server has ping 9999 and is red. Server is online and all the other players can see it and also join it, nothing wrong there. I tried creating a .bat file for the server maybe that could help them but same result, they still cant join, its like the server is somehow blocking them and showing it offline for them...the guys are connecting from russia. we do have russian players on the server and polish players so i dunno whats wrong...anyone had a similar issue or know how to help us?